Index
The 17024 Compliance Handbook is being continually revised. Consequently, the following page numbers may not be accurate for the current version of the book. They are intended merely to give an indication of the content covered in the 17024 Compliance Handbook.
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17024, Conformance to, 49 Abusive language, 115 Access to Documents, 194 Accommodation Request Form, 98, 104, 117 Accommodations, 110, 263 Accounting, 150 Acknowledgement of Receipt, 124 Acronym Use, 290 Activities Warranting Disciplinary Action, 72 Ad Hoc Committees, 40 ADA, 87 ADA Accommodation Request, 104 ADA Accommodations, 66 ADA Accommodations Request, 117 Add Calibrated Items To Exam, 58 Add New Trial Items, 58 Add To Item Pool, 58 Add Trial Items, 57 Administrative Assistant, 48 Admission Procedures, 90 Advisory Commission Authority, 40 Advisory Commission Composition, 36 Advisory Commission Officers and Recorder, 38 Advisory Commission Responsibilities, 37 Advisory Commission Review of Complaint, 69 Advisory Commission Vacancy, 38 Advisory Commission Voting, 39 Agreements with Subcontractors, 49 Alignment with Scope, 165 Americans with Disabilities Act, 87 Analyze Beta Test, 56 Anchor Item, 59 Appeal Determination, 67 Appeal Review, 66 Appeal Submission, 66 Appeal, Second Level, 67 Appealing a Disciplinary Determination, 71 |
Appeals, 66, 155 Appeals Board, 43 Appeals Policy, 95 Applicant Information, 261 Applicant Information Required, 262 Application, 85, 97 Application Contents, 257 Application Fees, 257 Application Form, 97 Application Process, 84 Application Review, 263 Approved Training, 182 Archive, 234 At-Will Employment, 109 Audit Personnel, 63 Audit Results, 64 Audit Trail, Documents, 194 Audited financial statements, 149 Authority, 35 Authority for Disciplinary Action, 71 Benefits, 111 Benefits Website, 112 Bereavement, 86, 113 Beta Test, 59 Beta Testing, 190 Blueprint, 56 Budget, 150 Calendar, 111 Cancellation / Fee Refund, 86 Candidate Application Statement, 99 Candidate Confidentiality Agreement, 100 Candidate Handbook Table of Contents, 258 Candidate Identify Verification, 65 CB Name on Certificate, 277 CCompany Calendar, 111 Certificate, 275 Certificate Award, 273 Certificate Award Policy - Sample, 274 Certificate Contents, 277 Certificate Information, 74 Certificate Issuance Criteria, 74 |
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Certificate Ownership, 275 Certificate Policy - Sample, 276 Certificate Sample, 278 Certificate Verification, 52 Certificate, Unique ID, 277 Certificates, 74 Certification Director, 33, 34, 47, 49, 50, 64, 67, 68, 69, 70 Certification Mark, Ownership, 74 Certification Mark, Permission for Use, 74 Certification Marks, Use, 74 Certification Scheme, 171 Certification Schemes, 54 Certification Use Agreement, 297 Certification Use Agreement Policy - Sample, 298 Change of Address, 103 Changes, 34 Checklist, 108 Code of Professional Conduct, 71 Committees, 40 Communication to Stakeholders, 65 Compelled Disclosure, 227 Competence Evaluation, 179 Competence Requirements, 239 Competence Requirements Policy - Sample, 240 Competent Personnel, 161 Complaint Acceptance, 69 Complaint Review Panel Members, 70 Complaint Submission, 69 Complaints, 68, 155 Complaints Against Candidates, 69 Complaints Against Certified Persons, 69 Complaints Tracking, 69 Compliance with Scheme Change, 55 Conduct a Beta Test, 56 Conduct a Job Analysis, 56 Conference Call, Advisory Commission, 39 Confidentiality, 48, 52 Confidentiality of Exam Instruments, 53 Conflicts of Interest, 48 Conformance to ISO/IEC 17024, 49 Construct Equivalent Forms, 56 Contact Information, 249 Content Outline, 87, 88 |
Contingency Plan, 229 Continuous improvement, 201 Controlled Document Maintenance, 50 Controlled documents, 201 Cooperation in Investigation, 109 Corrective action, 201 Covenant Not To Compete, 122, 221 Damage to company property, 115 Decision on Certification, 207 Decision to Issue a Certificate, 49 Define Scope of the Exam, 56 Determination of Involvement, 68 Determine Scaled Score, 57 Develop a Scheme, 56 Develop Test Items, 56 Development Policy, 167 Diploma Sample, 92, 278 Disabilities ADA Accommodations, 66 disability, 53 Disaster recovery plan, 220 Disciplinary Action, 71 Disciplinary Action Authority, 71 Disciplinary Actions, 72 Disciplinary Review Panel, 70 Discriminating Power, 60 Dishonesty, 115 Dismissal, 91 Disposal, Records, 219 Disputes, 68 Document Access, 50 Document Control, 50, 201 Document Control Log, 204 Documentation, 33, 194 Documentation Of Disability-Related Needs, 105 Documentation of Eligibility, 98 Documented Evidence, 267 Drugs, illegal, 116 Duplicate Certificate, 96 Effective Date, Certificate, 277 Eligibility, 85 Eligibility Requirements, 98 Emergency Contact Information, 123 Employee Agreements, 241 |
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Employee Agreements - Sample Record, 242 Employee Agreements Policy, 243 Employee Duties, 245 Employee Impartiality, 243 Employee Independence, 243 Enforcement, 33 Enforcement Actions, 298 Enforcement Actions Log, 300 equal opportunity, 53 Equivalent Forms, 58 ESSA Leave, 114 Essay, 265 Evaluate Competence, 179 Evaluation Criteria, 179 Evaluation Methods, 163 Evaluations, 110 Exam Administration Process, 61 Exam Audits, 63 Exam Criteria, 60 Exam Development Panels, 40 Exam Development Process, 56 Exam Documentation (Sample Report), 270 Exam Form, 59 Exam Formats, 87 Exam Instruments, Security, 53 Exam Maintenance Process, 58 Exam Methods, 253 Exam Preparation, 53 Exam Rescoring, 67 Exam Sites, 86 Examination Development Policy, 167 Examination Documentation Policy - Sample, 271 Examination Irregularities, 92 Examinations, 265 Examine Competence, 265 Examiner Competence, 253 Examiner Conflicts of Interest, 255 Examiner Impartiality, 253 Examiner Qualifications, 253 Examiner Qualifications - Sample Policy, 254 Expiration Date, Certificate, 277 Explosives at work, 116 Fair Tests, 185 |
Fairness, 53, 185 Fee Establishment, 54 Fees, 85, 86 Fees, Application, 257 Financial criteria, 182 Financial Resources, 149 Forms, 97, 117 Forms Equivalence, 60 Funeral, 86 Governance, 35 Guessing Parameter, 60 Guidelines, Logo & Mark Use, 290 Hand Scoring, 96 Handling of Tests, 92 Harassment, 115 Hardship, 86 Health Insurance, 112 HR website, 109 Identification of Documents, 194 Identity, 65 Immediacy, 273 impartiality, 141 Inclement Weather, 92 Incomplete Application, 86 Independence, 137 Individual Information, Security of, 52 Insulting language, 115 Insurance, Health, 112 Integration, 230 Intellectual Property, Enforcement, 298 Internal Audit, 63, 195, 201 Internal Audit Personnel, 63 Internal Audit Policy - Sample, 204 Internal Audit Purposes, 63 Internal Audit Recommendations, 195 Internal Audit Results, 64 Internal Audit Types, 63 Internal Audit Verification, 195 Internal consistency reliability, 187 Internet Monitoring, 229 IP Enforcement Actions (Sample Log), 300 IRT Item Criteria, 60 ISO 9001, 198 Item Analysis, 188 Item Calibration, 60 Item Combination, 55 |
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Item Difficulties, 60 Item Formats, 229 Item Pool, 59 Item Selection Criteria, 60 Job Analysis, 56 Job Description, 48, 239 Job Descriptions, 110 Job Task Analysis, 189 Judges, 273 Jury Duty, 113 KR-20, 60 Language, 87 Language Fluency, 253 Legal Action, 298 Legally Enforceable Contracts, 207 Location, 33 Logo, 289 Logo & Mark Restrictions (Sample Guidelines), 290 Logo Restrictions, 292 Logo Use, 75 Logo, Ownership, 74 Logo, Permission for Use, 74 Logo, Restrictions of Use, 289 Logo, Uses, 74 Maintenance of Evaluation, 163 Management Review, 201 Management System, 33, 193 Management System Access, 197 Management System Documentation, 197 Management System Elements, 194 Management System Enforcement, 194, 197 Management System Scope, 194 Management System Training, 111, 197 Manager Certifications, 47 Manager Operations, 47 Manager Site Operations, 48 Mark Restrictions, 292 Mark Restrictions of Use, 289 Mark Use, 75 Mark, Manage, 289 Master List of Controlled Documents, 50 Medical Accommodations, 66 Medical emergency, 86 Membership, 182 Misleading use of Certification, 297 |
Modifications to Documents, 194 Monitor Initial Test Performance, 57 Monitor Test Performance, 59 Monitoring Subcontractors, 211, 212 Multiple form reliability, 187 New Hire Checklist, 108 Non-Assignability, 75 Non-compete Agreement, 222 Nondisclosure Agreement, 121 NonDisclosure Agreement, 221, 225 Non-Discrimination, 53, 84, 109 Non-Transferability, 75 Notification of Program Changes, 65 |
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Notification of Results, 92 Notification Prior to Suspension, 298 Ongoing Requirements, 96 Oral Exams, 265 Organization Chart, 46 Our Workplace, 109 Overview, 84 Ownership of Certificate, 275 Panel Recommendation, 70 Performance, 249 Performance Exams, 62 Performance Testing Considerations, 230 Personnel, 46 Personnel Information, 249 Personnel Information Required (Checklist), 250 Personnel Records, 110 Personnel Responsibility Overview, 47 Personnel Training Log, 247 Persons Authorized to Use Marks, 75 Policies & Procedures, 110 Policies In This Handbook, 109 Portfolio Evaluations, 230 Postmark Deadlines, 85 Practical, 265 Practical Examination, 90 Preparatory Courses, 53 Preparing for the Examinations, 87 Printed Exams, 61 Privacy, 52 Privacy of Individuals, 52 Pro-Active Surveillance, 279 Program Changes, Notification, 65 Program Complaints, 68 Program Disputes, 68 Program Fees, 54 Program Finances, 54 Psychometric Standards, 59, 190 Psychometrician, 48 Publication of Suspension, 298 Published Information, 65 Purpose, 84 PValue Standards, 60 Quality Assurance, 57, 59 Recertification Conditions, 287 Recertification Interval, 287 Recertification Requirements, 283 Recertification Requirements - (Sample Letter), 284 Recertification vs. Surveillance, 283 Recertification, Impartial, 287 Record Control Schedule, 50, 216, 220 Records Control, 50, 216, 220 Records Control System, Scope of, 50 Records Maintenance, 249 Records Management, 219 Records of Meetings, 39 Records Verification, 215, 216 Records, access, 219 Re-examination Fee, 86 References, 88, 110 References Lists, 53 Registrar, 48 Reinstatement of Certification, 73 Reliability, 186 Reliable Tests, 185 Removal of Commission Members, 40 Removal of Committee Members, 40 Replacement Items, 190 Reporting, 74, 92 Required Elements of Scheme, 55 Required Psychometric Elements, 59 Rescoring, 67 Responsibility for Certification, 214 Results, 74, 92 Results -- Passing, 92 Retention Not Required, 217 Retesting, 95 Retire Items From Exam Forms, 58 |
Retirement Plan, 113 Retirement Website, 113 Return to Work, 114 Review Panel Meetings, 70 Revise Test Items, 57 Revise Test Questions, 59 Revocation of Certification, 73 Revocation of Mark or Logo Use, 75 Role Overviews, 47 Rubric key security, 53 Rules of Conduct, 115 Safety Rules, 113 Scaled Score Reporting, 58 Scheduling an Examination, 85 Scheme Change Compliance, 55 Scheme Change Notification, 55 Scheme Changes, 175 Scheme Committee, 54, 145, 172, 174 Scheme Components, 54, 163, 171, 172, 174, 175 Scheme Derivation, 55 Scheme Development, 171 Scheme Development Process, 55 Scheme Publication, 54 Scheme Requirements, Verification, 267 Scheme Review, 55, 173, 174 Scheme Update, 55 Scheme, Required Elements, 55 Scope, 33, 55 Scope of Document Control, 50 Score Report, 94, 270 Score Reporting, 74 Scoring key security, 53 Second Level Appeal, 67 Security, 52, 229, 237 Security - (Sample Incident Log), 235 Security - (Sample Website Monitoring Log), 236 Security for Written Exams, 231 Security of Exam Instruments, 53 Security of Individual Information, 52 Security Plan, 229 Security Policy - Sample, 237 Security Specialist, 48 Security Surveillance, 237 Security, CB Administration, 232 |
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Security, On-Site Administration, 233 Set the Passing Score, 57 Set The Passing Score, 58 Sexual harassment, 115 Sexual Harassment Policy, 109 Sick Leave and Vacation, 111 Signed Job Descriptions, 110 Smoking not allowed, 116 Special Medical Accommodations, 66 Staff Review of Complaint, 68 Stakeholders, 179 Stakeholders, Communications to, 65 Standard Error of Measurement, 60 Standard Setting, 58 standing committees, 40 Standing Committees, 40 Studying for the Examination, 89 Subcontracting Agreements, 207, 214 Subcontractor Audits, 202 Subcontractor competence, 211 Subcontractor Confidentiality, 207 Subcontractor Conflict of Interest, 207 Subcontractor credentials, 211 Subcontractor impartiality, 212 Subcontractor List, 49 Subcontractor Log, 213 Subcontractor monitoring, 212 Subcontractor Monitoring, 214 Subcontractors, 49, 211 Subcontractors, Agreements with, 49 Submission of a Complaint, 69 Surveillance, 229, 279 Surveillance Conditions, 281 Surveillance Requirements, 279 Surveillance, Relevant Provisions, 279 Suspension, 298 Suspension of Certification, 72 Suspension of Mark or Logo Use, 75 Termination, 110 Test Construction Policy, 190 Test Information, 187 Test Production Security, 231 Test Revisions, 190 Test Security, 65 Testing Center Rules, 90 Test-Retest reliability, 187 |
Tracking certificant status, 215 Trademark, Restrictions of Use, 289 Training, 111 Training Documentation, 197 Training Log, 200 Training Records, 246 |